Frequently Asked Questions
Everything you need to know about our handcrafted collections and services.
What materials are used in Filigree Jewelers' pieces?
We use only the highest quality materials, including 14k and 18k solid gold, sterling silver, and ethically sourced gemstones and diamonds to ensure lasting brilliance.
How long does shipping take?
Orders are typically processed within 2-3 business days. Standard shipping usually takes 5-7 business days, while expedited options are available at checkout.
Do you offer a warranty on your jewelry?
Yes, every purchase comes with a one-year limited warranty covering manufacturing defects. We also provide professional cleaning and inspection services.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-made or engraved pieces are final sale.
Can I request a custom jewelry design?
Absolutely. Our master artisans specialize in bespoke creations. You can contact our design team to start the process of bringing your unique vision to life.
How should I care for my jewelry?
To maintain shine, we recommend avoiding contact with harsh chemicals or perfumes. Clean your pieces gently with a soft cloth and store them in the provided pouch.